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Field Service: APP-CSR_254040 Error Message When Assigning Task To Supplier Contact Resource In Dispatch Center (Doc ID 1504190.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
CSFDCMAI - Dispatch Center

Symptoms

On 11.5.10.2: when attempting to assign Tasks to Supplier Contacts in Dispatch Center, the following error occurs.

ERROR
-----------------------
APP-CSR-254040:  Resource information could not be loaded from the database.
Resource name: <LAST_NAME>, <FIRST_NAME> , Resource type: RS_SUPPLIER_CONTACT, Error.
Error calling Task Manager API.  Scheduler error:  CREATE_SHIFT_TASKS. Return status: U.
Error1: ORA-01001:  invalid cursor in Package CSF_RESOURCE_ADDRESS_PVT Procedure GET_RESOURCE_PARTY_INFO,
error2:  The procedure CSF_RESOURCE_ADDRESS_PVT.GET_PARTY_AND_ADDRESS returned an error getting the address for resource

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create and import Supplier Contacts
2. Create a Task
3. Open Dispatch Center, try to assign the Task to the Supplier Contacts

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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