Problem / Resolution Code Mappings: Code Issue In CS_SR_RES_CODE_MAPPING_PKG.CREATE_MAPPING_RULES
(Doc ID 1504593.1)
Last updated on JULY 23, 2020
Applies to:Oracle Teleservice - Version 126.96.36.199 to 12.2.8 [Release 11.5 to 12.2]
Information in this document applies to any platform.
For creation of new Resolution Code and its mapping the following API is invoked: CS_SR_RES_CODE_MAPPING_PKG.CREATE_MAPPING_RULES
Current issue is that instead of Resolution Code, the Problem Code is getting populated in the API.
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