"ID Global Data Elements for the flexfield segment Context Value does not exist in the value set $FLEX$.DF_CONTEXTS" Error When Opening Debrief Page
(Doc ID 1505200.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Mobile Field Service - Version 12.1.2 and later
Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
When attempting to open the Debrief tab in Field Service Technician Portal, the following error occurs:
ID Global Data Elements for the flexfield segment Context Value does not exist in the value set $FLEX$.DF_CONTEXTS.
This only happens if the labor debrief lines have been added from the Mobile Field Service Pocket PC (PPC) application.
The issue can be reproduced at will with the following steps:
1. Create a task and assign it to an engineer.
2. Sync the device to make the task visible on the mobile device.
3. Submit a labor line on the task from device.
4. Sync the device again.
5. Run Processes Uploaded Mobile Data.
6. Open the task on FSTP, expand the debrief line.
7. Hit Apply Button.
Then the above error message displays.
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