"ID Global Data Elements for the flexfield segment Context Value does not exist in the value set $FLEX$.DF_CONTEXTS" Error When Opening Debrief Page (Doc ID 1505200.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.2 and later
Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Jul-2014***
***Checked for relevance on 30-Mar-2016***

Symptoms

When attempting to open the Debrief tab in Field Service Technician Portal, the following error occurs:

ERROR
-----------------------
ID Global Data Elements for the flexfield segment Context Value does not exist in the value set $FLEX$.DF_CONTEXTS.

This only happens for the labor debrief lines that have been added from PPC application.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a task and assign it to an engineer.
2. Sync the device to make the task visible on the device.
3. Submit a labor line on the task from device.
4. Sync the device again.
5. Run Processes Uploaded Mobile Data.
6. Open the task on FSTP, expand the debrief line.
7. Hit Apply Button.

Then the above error message displays.

Cause

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