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COPYING INSTANCE WITHOUT WARRANTY CREATES INSTANCE WITH WARRANTY (Doc ID 1505307.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
---------------
When copying an item instance without a warranty, the copied item instance 
will automatically have a warranty associated, even if the Create contracts flag is unchecked.
In case item has BOM defined,because at copy, there is no possibility to choose either to create or not a warranty. 

This is wrong, since copy item instance is using CSI create routine.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to select whether to create to not warranty when copying item instance, just like in case of create item instance, where Create Warranty checkbox is available


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 1. Oracle Installed Base User responsibility > Oracle Installed Base 
 2. Create Item Instance page , enter item and all mandatory data 
 3. Uncheck Create Warranty flag 
 4. Submit
 5. Instance created > no contracts are created 
 6. Queried this instance and clicked on Copy Item Instance > there is no Create Warranty checkbox 
 7. Pressed Save > instance  created 
 8. On Contracts tab, can see contract associated.- since at create instance user has the option to create or not contracts, same option should be available at copy   instance


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot copy IB instances correctly.

Changes

 

Cause

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