R12: Primary Troubleshooting Guide: Oracle Cash Management (CE): Internal Banks, Branches, and Bank Accounts [VIDEO] (Doc ID 1505348.1)

Last updated on AUGUST 11, 2023

Applies to:

Purpose

This Note is intended to teach you about Internal Banks, Branches, Bank Accounts, and Payment Documents in Oracle R12 financial applications (primarily, the Cash Management and Payables applications) and to guide you through a set of steps that will help to facilitate troubleshooting any issues related to Internal Banks, Branches, Bank Accounts, and Payment Documents.

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Troubleshooting Steps

1. Overview of Internal Banks, Branches, and Bank Accounts in Oracle Cash Management & Payables

2. Security in Cash Management

3. New Post-Upgrade Diagnostic - Check your Data Immediately After Upgrade

4. CRITICAL: RPCs (Recommended Patch Collections) for Oracle Cash Management:

5. Diagnostic Tools

6. Identifying What Went Wrong and Finding a Solution

7. Correcting Corrupted Data Without Filing a Service Request:

8. Troubleshooting Bank, Branch, and Bank Account Issues

9. Environment Issues: Performance, Hardware, Database, Memory or other peripheral issues

10. Logging a Service Request

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