My Oracle Support Banner

Bank and Branch Details Disappear After Creation of Customer Bank Account (Doc ID 1505424.1)

Last updated on MARCH 13, 2019

Applies to:

Oracle Payments - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When creating a new bank account for a customer, after entering all the details, including the bank and branch, the record is saved without errors.

However, when reviewing the bank account details again, find that the branch and bank details are missing.


Steps to reproduce:

Customer >> account details >> payment details tab >> Create bank account

1. Select radio button "Select Existing Branch", search by BIC number
2. Change radio button on left hand side to "Create New Bank"
3. Continue to enter bank account information
4. Apply
5. Return to this customer's bank account and bank branch is missing

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.