Find Service Request Form: Poor Performance Searching By Serial Number (Doc ID 1505496.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Find Service Request Form

ACTUAL BEHAVIOR
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Performance problem on Find Service Request form when searching on Serial number


STEPS
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The issue can be reproduced at will with the following steps:
- Find Service Request form:  search on serial number

Cause

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