Upload Attachments Errors With "The Anti-virus Software Could Not Be Run On The Attachment File"
(Doc ID 1505781.1)
Last updated on MARCH 07, 2024
Applies to:
Oracle Applications Framework - Version 12.1.1 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Followed the steps documented in the OA Framework Developers Guide to implement virus checking on uploaded files using Symantec anti-virus software. However for all uploaded files the following message is returned:
Checked following:
- Relevant profile options are set correct
FND_ANTIVIRUS_SERVER = <server running SYMANTEC server>
FND_ANTIVIRUS_SOFTWARE = SYMANTEC
- It's confirmed the request for checking the file is passed to SYMANTEC server
- Using a network sniffing tool capturing the network data between Applications and SYMANTEC server confirms this returns the expected response code:
ICAP/1.0.204 response - 'No Virus Detected' returned for files having no virus or violation policies
ICAP/1.0.200 response - 'Virus detected' returned for files violating policies
Changes
Implementation of virus checking for files uploaded to Applications
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |