My Oracle Support Banner

Upload Attachments Errors With "The Anti-virus Software Could Not Be Run On The Attachment File" (Doc ID 1505781.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Applications Framework - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Followed the steps documented in the OA Framework Developers Guide to implement virus checking on uploaded files using Symantec anti-virus software. However for all uploaded files the following message is returned:

The anti-virus software could not be run on the attachment. Please disable virus scanning or contact your System Administrator for further assistance.

 Checked following:

FND_ANTIVIRUS_SERVER = <server running SYMANTEC server>
FND_ANTIVIRUS_SOFTWARE = SYMANTEC

ICAP/1.0.204 response -  'No Virus Detected' returned for files having no virus or violation policies

ICAP/1.0.200 response -  'Virus detected' returned for files violating policies

Changes

 Implementation of virus checking for files uploaded to Applications

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.