Upload Attachments Errors With "The Anti-virus Software Could Not Be Run On The Attachment File" (Doc ID 1505781.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Applications Framework - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Followed the steps documented in the OA Framework Developers Guide to implement virus checking on uploaded files using Symantec anti-virus software. However for all uploaded files the following message is returned:

The anti-virus software could not be run on the attachment. Please disable virus scanning or contact your System Administrator for further assistance.

 Checked following:

FND_ANTIVIRUS_SERVER = <server running SYMANTEC server>
FND_ANTIVIRUS_SOFTWARE = SYMANTEC

ICAP/1.0.204 response -  'No Virus Detected' returned for files having no virus or violation policies

ICAP/1.0.200 response -  'Virus detected' returned for files violating policies

Changes

 Implementation of virus checking for files uploaded to Applications

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms