11G "HTTP500 Error - Unable To Log Into OBIEE XMLPublisher" Error When Trying to Login to BI Publisher / OBIEE

(Doc ID 1505954.1)

Last updated on JANUARY 12, 2016

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.6.2 to 11.1.1.7.x [Release 11.1]
Oracle Business Intelligence Enterprise Edition - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

When trying to login to BI publisher some users get the following error:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms