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Lease Center Credit Memo Request Ends In Incomplete (Doc ID 1506542.1)

Last updated on MAY 26, 2021

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Service

ACTUAL BEHAVIOR
---------------
Find that when a credit memo is raised from Lease Center for a manual invoice, the credit memo request ends in Incomplete status and the OKLCSCRM workflow detail shows the following error:
 A value must be entered for SEL_ID.

EXPECTED BEHAVIOR
-----------------------
Expect the credit memo request to complete.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a lease contract with asset and fee
2. Create a manual bill for the fee
3. Submit the manual invoice.
4. Run  Receivables Invoice Transfer program
5. Run Autoinvoice Program
6. Search Contract in Lease Center
7. Click Account Tab & click on Invoice Number
8. Click on Credit Memo
9. Enter Credit Memo Amount & click on Request Credit Memo
10. Approve credit memo notification
11. Verify Credit Memo request in Lease Center (Incomplete) and the OKLCSCRM workflow detail shows the following error:
Error Message A value must be entered for SEL_ID.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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