Error: 'APP_BEN_92429 - The application cannot find the covered dependent' When Trying to Designate Dependents in a Cobra Program

(Doc ID 1506828.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Oracle Advanced Benefits

When trying to designate dependents in a COBRA program, the following error occurs:

SS Ben Error:

 "Row 1 Error - The application cannot find the covered dependent. Verify that your setup includes a maximum enrollment period value"

Core App Error:

 

"APP_BEN_92429 - The application cannot find the covered dependent. Verify that your setup includes a maximum enrollment period value"


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Designate dependents to COBRA program in Core App or SSBEN.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms