421: Service not available. ORA-29278: SMTP Transient Error: 421 Service Not Available, on Concurrent Program Email quote (Doc ID 1507233.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Jul-2014***

Symptoms

Find that Concurrent Program eMail Quote fails with Errors.

OKSSDEML concurrent request is generating an error
+---------------------------------------------------------------------------+
Current system time is 02-NOV-2012 13:12:50
+---------------------------------------------------------------------------+
**Starts**02-NOV-2012 13:12:50
**Ends**02-NOV-2012 13:13:52
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
Host name: na
Port : 25
421: Service not available
421: Service not available
ORA-29278: SMTP transient error: 421 Service not available
ORA-29277: invalid SMTP operation
ORA-29277: invalid SMTP operation
...
ORA-29277: invalid SMTP operation
ORA-29277: invalid SMTP operation
ORA-29277: invalid SMTP operation
ORA-29277: invalid SMTP operation
ORA-29277: invalid SMTP operation
Failure to log interaction

Cause

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