Collections Workbench Performance Issue: Poor Performance Querying on Transaction Number (Doc ID 1507265.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Responsibility: AR Super user
Navigations:  Collection > Account Details > Enter Trans Number
Click on Find.

This process takes a long time to retrieve data.
Review of trace shows the following query is causing the performance issue:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms