My Oracle Support Banner

Unable To Update Or Amend Service Requests In Crm/iSupport (Doc ID 1507422.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

12.1.3

Teleservice

Users recieve the flowing error when trying to update/amend existing Service Request in Teleservice or iSupport

Error message: API Error (CS_ServiceRequest_UTIL.Vaildate_Type): Possible reasons for the error include: - Responsibility does not have access to the SR Type. - Given SR Type is invalid API Programming Error: CS_ServiceRequest_UTIL.Vaildate_Type.

what might be the cause of this issue?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.