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Unable To Update Or Amend Service Requests In Crm/iSupport (Doc ID 1507422.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.




Users recieve the flowing error when trying to update/amend existing Service Request in Teleservice or iSupport

Error message: API Error (CS_ServiceRequest_UTIL.Vaildate_Type): Possible reasons for the error include: - Responsibility does not have access to the SR Type. - Given SR Type is invalid API Programming Error: CS_ServiceRequest_UTIL.Vaildate_Type.

what might be the cause of this issue?


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