Cannot Email Quote, Message Layout Template and Attachment Layout Template LOVs have no Values (Doc ID 1507460.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1 and later
Information in this document applies to any platform.
Checked for relevance on 04-Dec-2014

Symptoms

When trying to send a Service Contract Quote there are no values in the LOV for Message Layout Template and Attachment Layout Template.

Steps to reproduce:
1. Open any existing Service contract.
2. Go to Tools > Email Quote
3. Select the LOV for Message Layout Template and Attachment Layout Template
- there are no values available to select

Cause

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