The purpose of this note is to show how to create On-Account Credit in Receivables (AR) for an Overpayment from a Claim Investigation
There are 4 claim classes: Claim Debit Claim Deduction Overpayment (The note will demonstrate a overpayment and create a on-account credit)
Overpayment Overpayments are created in Oracle Receivables when customers overpay what you have invoiced the for. This could be for an over shipment they have received or an inaccurately priced invoice. Settlement methods for overpayments include debit memo, write-off, and on-account credit. Claims and Debit Claims are created in Oracle Trade Management. Deductions and Overpayments are created from Oracle Receivables. Oracle Receivables users can create deductions or overpayments when they find mismatches between the applied transaction amount and the receipt amount from the Receipt Application window. If the payment is directly applied to a transaction and a short pay is recognized, then a deduction can be created based on the transaction, or a claim investigation can be created for the customer. If Oracle Receivables users identify that a customer has overpaid, then a claim investigation can be created for the customer on receipt and is distinguished as an overpayment claim class in Oracle Trade Management. All the transaction and receipt information from Oracle Receivables is carried over to Oracle Trade Management as source information for claim research.
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