My Oracle Support Banner

How to Create a Overpayment Claim for a Non Invoice Related On-Account Credit? (Doc ID 1507697.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.


 Oracle Receivables (AR) Information Center: Using Receipts Workbench In Oracle ReceivablesHow to Associate Application Reference Reasons in Receivables(AR) to Claims in Trade Management? > 1507697.1

The purpose of this note is to show how to create On-Account Credit in Receivables (AR) for an Overpayment from a Claim Investigation


There are 4 claim classes:
 Debit Claim
 Overpayment (The note will demonstrate a overpayment and create a on-account credit)

Overpayments are created in Oracle Receivables when customers overpay what you have invoiced the for. This could be for an over shipment they have received or
an inaccurately priced invoice. Settlement methods for overpayments include debit memo, write-off, and on-account credit.
Claims and Debit Claims are created in Oracle Trade Management. Deductions and Overpayments are created from Oracle Receivables. Oracle Receivables users can create
deductions or overpayments when they find mismatches between the applied transaction amount and the receipt amount from the Receipt Application window.
If the payment is directly applied to a transaction and a short pay is recognized, then a deduction can be created based on the transaction, or a claim investigation can be
created for the customer.
If Oracle Receivables users identify that a customer has overpaid, then a claim investigation can be created for the customer on receipt and is distinguished as an
overpayment claim class in Oracle Trade Management. All the transaction and receipt information from Oracle Receivables is carried over to Oracle Trade Management as
source information for claim research.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Create a Receipt for the Overpayment
 2. Apply Claim Investigation to Receipt
 3. Approve Claim
 4. Check Receipt and On-Account Created

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.