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"Closed On" Date Can Be Changed After Service Request is Closed on the CSXSRISR Form (Doc ID 1508440.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Actual Behavior

When attempting to change the closed date of a closed Service Request on the Service Request form, the system is allowing it to change.

Expected Behavior

Once the SR is closed, the closed date should not be allowed to change.

Steps to Reproduce

The issue can be reproduced at will with the following steps:

(R) Service

(N) Service Requests >> Create Service Request

1. Open Closed SR.
2. Maximize SR Header.
3. Click Closed On field
4. It will be grayed, and cannot be edited.
5. Click the three points of Status field, but no LOV window pops up.
6. Click Closed On field again.
7. It can be edited now.
8. Change the date and try to save it.

This issue happens only when there are no further status transitions from Closed Status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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