Portugal Billing Certification in a 64 bits environment: Transactions Takes Several Hours To Complete And No Records A Signature (Doc ID 1508493.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle Financials for EMEA - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

In Oracle Receivables after install all the Portugal Billing Certification patches and done all setup steps to have billing signature, entered a transaction Invoice manually.
Transaction takes several hours to get 'Completed' and no records a signature in JE_PT_RA_CUST_TRX_EXTS.

EXPECTED BEHAVIOR
-----------------------
The transaction should take 2 secs to complete. And a signature should be generated inside JE_PT_RA_CUST_TRX_EXTS table.
This was fully working well in earlier 32 bits environment. This problem is only happening in a 64 bits environment.
This is the only difference between the two environments is that the new database is 64-bits and the earlier DB is 32-bits.
All the PT Billing install and setup steps done were the same.



Cause

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