Service Request Form: Not Possible To Enter the Address Field For The One Time Address Section

(Doc ID 1508496.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On the Service Request form, while creating a new service request for a customer:

The One Time address section cannot be modified/entered by the user after enabling the One Time Address checkbox.
The Address part is grey and cannot be entered.

 

Steps:

- Open Service Request form

- Query a customer

- enable the One Time Address checkbox

     Country stays editable
     Address Desc stays un-editable
     Select Address btn becomes unavailable
     fields City, State and Postal Code become editable

 

Cause

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