Service Request Form: Not Possible To Enter the Address Field For The One Time Address Section
(Doc ID 1508496.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On the Service Request form, while creating a new service request for a customer:
The One Time address section cannot be modified/entered by the user after enabling the One Time Address checkbox.
The Address part is grey and cannot be entered.
- Open Service Request form
- Query a customer
- enable the One Time Address checkbox
Country stays editable
Address Desc stays un-editable
Select Address button becomes unavailable
fields City, State and Postal Code become editable
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