iReceivables Issue: Dispute on a Credit Memo or Negative Debit Memo Errors - oracle.apps.fnd.framework.OAException: The Dispute Amount must be between zero and the Original Amount.
Last updated on NOVEMBER 26, 2017
Applies to:Oracle iReceivables - Version 12.1.2 and later
Information in this document applies to any platform.
If you try to dispute a negative Debit Memo or a Credit Memo in iReceivables you get the following error message:
oracle.apps.fnd.framework.OAException: The Dispute Amount must be between zero and the Original Amount.
This is incorrect as it is quite possible that you issue a refund or a goodwill credit adjustment that does not relate to any invoice.
You should then have the ability to dispute that credit.
You can dispute both Credit Memos and Negative Debit Memos in core Receivables.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms