iReceivables Issue: Dispute on a Credit Memo or Negative Debit Memo Errors - oracle.apps.fnd.framework.OAException: The Dispute Amount must be between zero and the Original Amount.

(Doc ID 1508555.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle iReceivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

If you try to dispute a negative Debit Memo or a Credit Memo in iReceivables you get the following error message:

oracle.apps.fnd.framework.OAException: The Dispute Amount must be between zero and the Original Amount.

This is incorrect as it is quite possible that you issue a refund or a goodwill credit adjustment that does not relate to any invoice.
You should then have the ability to dispute that credit.

You can dispute both Credit Memos and Negative Debit Memos in core Receivables.

Cause

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