After Upgrade To R12.1.3 APPS-JTF-210604 Error While Opening Launch Contracts Form. (Doc ID 1508569.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 15-May-2016***

Symptoms

When attempting to open launchpad in service contracts manager the following error occurs:

Error:
APP-JTF-210604: Program Error: Please inform your system Administrator or support representative that:

jtf_grid.populatepackage reports error:
an unexpected error ocurred JTF_GRID.populate package
grid:<BLK_RECENT.RECENT_GRID>
datasource: <OKC_RECENT_DOCS>
the following information is available:
<null>

The error is most likely in the form or metadata definition .Please check the following alert for the error code.

The error stacks is (First 1000 bytes)
ORA-00904: "OPERATING UNIT" invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB" , line 837
ORA-06512. at "APPS.JTF_GRIDDB", line 878

Steps to Reproduce:
1. (R) Service Contracts Manager
2. (N) Contracts Administration-->Launch Contracts

Cause

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