Customer Workbench: Error Message When Trying To Update Customer Receivables Accounting On Customers Business Purpose Details Page (Doc ID 1508576.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to update the Customer Revenue and Receivables Accounting on a Customers screen for segment Company = 11 and receive the following error:

Error
The default value 11 is invalid for the XXNSH_COMPANY segment. Your default value will be ignored. Please inform your system administrator that: Add the value to the value set for segment XXNSH_COMPANY, or choose another default value in the Key Flexfield Segments form or Descriptive Flexfield Segments form. Use the Edit Concurrent Program or Define Report Set form for Standard Report Submission report defaults. Value 11 for the flexfield segment Company does not exist in the value set XXNSH_COA_COMPANY_VS

The issue only occurs if the profile option MO: Operating Unit = Null at Responsibility level

Steps to reproduce:
Responsibility: System Administrator
Navigation: Profile > System
Set MO: Operating Unit = Null at Responsibility level

Responsibility: Receivables Manager
Navigation: Customers > Customers
Query a customer
Select an address and click on Details icon of the address
Select the 'Business Purposes' tab
Click on Details icon of the Bill-To
Under 'Accounting' section, click to open the list of values for the Receivables accounting segment.
The 'Search and Select' window appears.
Enter the value '11' in the segment Company. The error appears.