My Oracle Support Banner

R12: Issue With Invoice Approval Workflow When Notification Is Escalated (Doc ID 1508698.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle Payables - Version 12.0.1 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

As per the standard invoice approval workflow once the line level notification times out for 2 times it gets escalated to his line manager
and once the line manager approves the Invoice is not getting marked as APPROVED.

It is kicking off a new child line level approval process and sending the notification to the same manager who has already approved it.

EXPECTED BEHAVIOR
-----------------------
Workflow should get terminated as soon as the Manager approves the notification & new child process should not be started.

BUSINESS IMPACT
-----------------------

It is kicking off a new child line level approval process and sending the notification to the same manager who has already approved it.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.