R12: Issue With Invoice Approval Workflow When Notification Is Escalated
(Doc ID 1508698.1)
Last updated on SEPTEMBER 28, 2022
Applies to:
Oracle Payables - Version 12.0.1 to 12.1.3 [Release 12.0 to 12.1]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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As per the standard invoice approval workflow once the line level notification times out for 2 times it gets escalated to his line manager
and once the line manager approves the Invoice is not getting marked as APPROVED.
It is kicking off a new child line level approval process and sending the notification to the same manager who has already approved it.
EXPECTED BEHAVIOR
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Workflow should get terminated as soon as the Manager approves the notification & new child process should not be started.
BUSINESS IMPACT
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It is kicking off a new child line level approval process and sending the notification to the same manager who has already approved it.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |