R12: Issue With Invoice Approval Workflow When Notification Is Escalated (Doc ID 1508698.1)

Last updated on NOVEMBER 28, 2012

Applies to:

Oracle Payables - Version 12.0.1 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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As per the standard invoice approval workflow once the line level notification times out for 2 times it gets esclated to his line manager
and once the line manager approves the Invoice is not getting markes as APPROVED.

It is kicking off a new child line level approval process and sending the notification to the same manager who has already approved it.

EXPECTED BEHAVIOR
-----------------------
Workflow should get terminated as soon as the Manager approves the notification & new child process should not be started.

BUSINESS IMPACT
-----------------------

It is kicking off a new child line level approval process and sending the notification to the same manager who has already approved it.

Cause

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