The Manual Price Override Given On The Sales Order Form Is Not Used On Orders Coming From Charges When Price Modifiers Are Used
(Doc ID 1509318.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Created a return order from Depot Repair
Charges lines are created
Item price comes in as from the price list (for example: 100).
Manually override the price to 0 and submit the order.
Order is created.
The price on the order is 0 (which is correct behavior)
In Order Management, manually change the price from 0 to 25.
The 25 is being added to the list price of 100 so, the price is now 125 which is incorrect.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |