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Unable To Hire A Person Who Is A Contact "The duplicate you have selected already exists in the current business group..." (Doc ID 1509896.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Hire, CWK Placement, Appl Hire

In Self Service, when attempting to hire a person who is a contact and potential duplicate, the system is not allowing the user to be selected.  Instead, the following error occurs:


"The duplicate you have selected already exists in the current business group, or is already mapped to a person in the current business group. You cannot create a duplicate if the person is in the same business group, or is
already mapped to a person in the current business group."

Error Codes
---------------------------------------------------
PER_289349_DUP_PER_ERR

 

 

WORKAROUND

 


STEPS
The issue can be reproduced at will with the following steps:

1. Manager Self Service
2. Hire
3. Enter basic details of Last Name, First Name, SSN, and Birth Date
4. Get page indicating the person is already listed in the database for that business group
5. Select the person to hire (where the person is a contact) and the error occurs



Cause

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In this Document
Symptoms
Cause
Solution
References


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