Unable To Hire A Person Who Is A Contact "The duplicate you have selected already exists in the current business group..." (Doc ID 1509896.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Hire, CWK Placement, Appl Hire

In Self Service, when attempting to hire a person who is a contact and potential duplicate, the system is
not allowing the user to be selected.  Instead, the following error occurs:

ERROR
-----------------------
"The duplicate you have selected already exists in the current business
group, or is already mapped to a person in the current business group. You
cannot create a duplicate if the person is in the same business group, or is
already mapped to a person in the current business group."

Error Codes
---------------------------------------------------
PER_289349_DUP_PER_ERR


WORKAROUND
_____________
Hiring through the Professional User Interface (PUI)
 XX HRMS Manager > People > Enter an Maintain

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manager Self Service
2. Hire
3. Enter basic details of Last Name, First Name, SSN, and Birth Date
4. Get page indicating the person is already listed in the database for that
business group
5. Select the person to hire (where the person is a contact) and the error occurs



Cause

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