Favorites Portlet Customize Link Not Working Intermittently (Doc ID 1510072.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Intermittently, after logging in as a portal user and clicking on the link on the Portal page to customize the Portal favorites, the Portal Favorites are not shown.

Instead the page opened is the page for customizing the Applications Favorites and not the portal one.
 
URL shown when issue reproduces:
  http://HOST:PORT/OA_HTML/OA.jsp?page=/oracle/apps/fnd/framework/favorites/webui/CustomizeFavoritesPG#
while the correct page URL (Portal Favorites Customise Screen) (when clicking the CUSTOMIZE link in the Portal favorites) is:
  http://HOST:PORT/OA_HTML/OA.jsp?page=/oracle/apps/fnd/framework/favorites/webui/CustomizeFavoritesPG&jradRef=/oracle/apps/fnd/framework/favorites

 

Cause

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