Using Approvals Management Engine (AME), Requisitions Move in a Loop Between Approvers and Remains IN PROCESS and Cannot Be Approved (Doc ID 1510494.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Purchasing - Version 12.1.1 and later
Oracle iProcurement - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms


When attempting to approve a Purchase Requisition, intermittently the approval loops in the approval sequence and the Requisition remains IN PROCESS:

Here is an example of what the Action History looks like when this happens

OBJECT_TYPE_CODE        SEQUENCE_NUM   ACTION_CODE ACTION_DATE EMPLOYEE_ID
REQUISITION PURCHASE 13                      APPROVE         04-nov-12     266
REQUISITION PURCHASE 14                      APPROVE         05-nov-12     12574
REQUISITION PURCHASE 15                      APPROVE         05-nov-12     266
REQUISITION PURCHASE 16                                                               12574


STEPS
When the problem happens the steps look like this: 
1. Requisition is approved by EMPLOYEE_ID 266
2. It is forwarded to EMPLOYEE_ID 12574
3. Requisition is approved by EMPLOYEE_ID 12574
4. It is forwarded to EMPLOYEE_ID 266
5. Requisition is approved by EMPLOYEE_ID 266
6. It is forwarded to EMPLOYEE_ID 12574
7.  This loop continues between these two employees


Cause

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