Entering a Claim in the Receipts Form Does Not Allow Updates in the Customer Number or the Customer Name Field

(Doc ID 1510568.1)

Last updated on DECEMBER 21, 2012

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


Attempting to enter a claim in AR Receipts.  The Customer Number and Customer Name fields are non-updatable.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts > Apply
The cust number field is yellow and appears updateable.
Populate Apply To field with Claim Investigation
Tab into the cust number field


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms