Entering a Claim in the Receipts Form Does Not Allow Updates in the Customer Number or the Customer Name Field (Doc ID 1510568.1)

Last updated on DECEMBER 21, 2012

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to enter a claim in AR Receipts.  The Customer Number and Customer Name fields are non-updatable.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Receipts > Receipts > Apply
The cust number field is yellow and appears updateable.
Populate Apply To field with Claim Investigation
Tab into the cust number field

Cause

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