How To Submit Missing Order Lines For Non-Shippable/Fulfillment Items To SFM For Integration To Install Base

(Doc ID 1511809.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Information in this document applies to any platform.


This datafix has been approved by development for Customer consumption 10-Dec-2012.

IMPORTANT: The information contained in this document may contain omissions, inaccuracies or other errors. It is provided "as is" and without warranty. Oracle does not warrant that the information in the materials is up to date or error free, nor does it provide any other warranties, whether expressed or implied in law, including the implied warranties of merchantability or fitness for a particular purpose. The materials are not a program or documentation under the terms of your license agreement(s) with Oracle. In no event shall Oracle be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this information.

If you have any questions or concerns please contact Oracle Support before running the script.


This document provides a script that can be used to submit missing order lines for non-shippable / fulfillment items to SFM for integration to Install Base. The script takes an order number as it's parameter and returns the order lines for non-shippable Install Base trackable items which do not exist in the Install Base errors or transactions tables and cannot be found in the SFM message queue.

Similar scripts exist for shippable items in the following internal documents:

Note 1328510.1 - Data Fix: Cannot Find this Transaction in SFM - 'Rehook' Missing Material Transactions To SFM For Given Instance / Serial Number 
Note 1259174.1 - How to interface missing transactions to Install Base via the SFM Event Manager Queue Service - Cannot find this transaction in SFM 

The causes of situations where these scripts may be required are normally related to problems with SFM itself.  Typically it has been found that customers who have issues with missing transaction lines have experienced issues with SFM not functioning prior to the transaction lines being missed.   Please raise an SR with Oracle Support for further assistance regarding the above internal documents.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms