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MFS Laptop: Service Date for Labour Debrief Defaults To Sysdate Instead Of Scheduled Date (Doc ID 1512107.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------

After Patch:13358464:R12.CSF.B, in Field Service Technician Portal (FSTP) the Service Date for Labor lines (and material and expense) is always defaulted to Sysdate. Before that, the service date for labor would default to scheduled start date if profile 'CSF: Default Labor Debrief Date/Time' was set to 'yes'. The intended behavior is to always default service date to the current date.

Yet, in Mobile Field Service / Laptop, the service date for labor lines is still defaulted to scheduled date. So it is not consistent with FSTP anymore.

STEPS
-----------------------

1. Set the profiles:
   CSF: Default Labor Debrief Date/Time = Schedule Date

2. Run JTM concurrent program with Lookup parameter.

3. Open Laptop application and synchronize.

4. Open to a specific task

5. Go to Debrief tab.

6. Add Labor line.
   Service Date defaulted to the scheduled date for the task (e.g. '08/16/2011').

7. Add Material line.
   Service Date correctly defaults to current date

8. Add Expense line.
   Service Date correctly defaults to current date

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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