Last updated on JUNE 13, 2017

Applies to:

Symptoms

XML Transmission Method for Purchase Orders cannot be set  as the radio button is greyed out when submitting for approval the Purchase Order (PO).

When checking the PO transmission methods, the option for XML is greyed out.  Print/Email/Fax Option are enabled.

On Approve Document Form of POXPOEPO, in the Transmission Methods tab the XML field should not be grey and should be available to be selected.

Steps
The issue can be reproduced at will with the following steps:

1. Purchasing > Supply Base > Suppliers – set up new supplier
Supplier Name = A. Corp
Site Name = XML
Address = Long Ridge Road
Site User = Pay

2. XML Gateway > Define Trading Partners – setup new trading partner for above supplier
Trading Partner Type = Supplier
Trading Partner Name =  A. Corp
Trading Partner Site = Long Ridge Road

Trading Parter Details
Transaction Type = PO
Txn Subtype = PRO
Standard Code =OAG
External Txn type = SOP
External Txn Subtype = SOP
Direction = OUT

4. Purchasing > Purchase Orders – new PO set up against above supplier
Type Standard Purchase Order
Supplier =A. Corp
Site = XML
 
Click on Approve button
on Approve Document form
In Transmission Methods tab
XML and EDI fields are grey
Print / Email / Fax Option are enabled

Once the supplier and hub have been set up in XML Gateway, the XML button in the Approve Document window should be selected, or available to be selected.  

Cause