CSV Export Is Not Working From the User Interface. The Following Error is Seen: 'Unable to open the database connection' (Doc ID 1512849.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 5.5 and later
Information in this document applies to any platform.

Symptoms

On any OTM version, when attempting to use the OTM User Interface to export a CSV file the following error is seen:

ERROR
-----------------------
Unable to open the database connection


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log on to OTM.

2.Navigate to: Business Process Automation > Data Export > CSV Export > Run > Select any 'Table Name' > Run

3. The Following Error is Seen: 'Unable to open the darabase connection'


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms