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CSV Export Is Not Working From the User Interface. The Following Error is Seen: 'Unable to open the database connection' (Doc ID 1512849.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Transportation Management - Version 5.5 and later
Information in this document applies to any platform.

Symptoms

On any OTM version, when attempting to use the OTM User Interface to export a CSV file the following error is seen:

ERROR
-----------------------
Unable to open the database connection


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log on to OTM.

2.Navigate to: Business Process Automation > Data Export > CSV Export > Run > Select any 'Table Name' > Run

3. The Following Error is Seen: 'Unable to open the darabase connection'


Cause

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In this Document
Symptoms
Cause
Solution

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