R11i/12: OIE: Approval Not Working When Manager Had Vacation Rule Set Up to Forward Notification (Doc ID 1512960.1)

Last updated on FEBRUARY 24, 2017

Applies to:

Oracle Internet Expenses - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

1. Client is using Oracle Approvals Management (AME) to handle management approval of iExpense reports.
2. In AME, client setup a Rule = SUPERVISOR APPROVAL - USD. The Rule 'SUPERVISOR APPROVAL - USD' has one condition ,
"0 USD
3. Employee Pensyl, Linda is setup as an Authorized Delegate for employee Albus, Patrick. Therefore, Pensyl, Linda can enter expense reports for Albus, Patrick.
4. Authorized Delegate (AD) Pensyl, Linda, entered expense report TER13724 (88.02 USD) for employee Albus, Patrick.
** employee Albus, Patrick has never been able to successfully submit an expense report and have it routed and approved successfully. this is the
first expense report ever entered for employee Albus, Patrick **

5. On the Confirmation Page for report TER13724 (88.02 USD), click the Approvers Tab and this shows
Approvers
1. Approver = Cautin, David, Category = Approver, Status = Forwarded
2. Approver = Graham, Michael, Category = Approver, Status = Approved
1. Approver = Cautin, David, Category = Approver, Status = Notified


Notes
(i) In the AME Workbench, run a real transaction test for report TER13724 (which has AME Transaction ID = 13724). This shows:

Applicable AME Rule that was invoked was 'Supervisor Approval USD'.

Default Approver List:
- Cautin, David

Approver List after supressing repeated Approvers:
- Approver = Cautin, David, Category = Approver, Status = Forward
- Approver = Graham, Michael, Category = Approver, Status = Approve
- Approver = Cautin, David, Category = Approver, Status = Notified

Final Approver List
- Order Number 1, Approver = Cautin, David, Status = Forward
- Order Number 2, Approver = Graham, Michael, Status = Approve
- Order Number 3, Approver = Cautin, David, Status = Notified

(ii) AME Exceptions Log
"...the approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of Approvers.."


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms