Help Button In Install Base Install Parameters Error: "404 NOT FOUND An error occurred while retrieving Oracle Applications Help information." (Doc ID 1513062.1)

Last updated on APRIL 26, 2015

Applies to:

Oracle Installed Base - Version 12.1.3 to 12.1.3.4 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When you click on Help in Install Parameters >> Help >> Window Help, the following error occurs

Error

404 NOT FOUND An error occurred while retrieving Oracle Applications Help information.

Help target US/CSI/@CSIINPRM_CSI_INSTALL_PARAMETERS could not be found.


Steps to Reproduce

The issue can be reproduced at will with the following steps:

  1. Responsibility: Oracle Install Base Administrator
  2. Navigation: Setups > Install Parameters > Help > Window Help
  3. Error displays

 

Cause

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