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Email Center: Enhancement: Added Employee Search for Internal Accounts where Email Address is unknown. (Doc ID 1513233.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Email Center with Internal Accounts.

 

It is currently not possible to search for an Employee, if the Email Address of the Employee is unknown to the Oracle Application Implementation,

 

If an External Email Account is used, and the Customers Email Address is not known, then there is a serach mechonism that can be used to locate the correct Customer and assign to the message.

 

An Enhancement Request for Email Center has been created, and this new feature has been added into the 12.1.3 Email Center Application.

 

Enhancement Request 14460198 - 12.1.3 UNABLE TO ASSOCIATE INBOUND EMAIL TO EMPLOYEES

Cause

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