EAM Create Work Request "Error Page" Message (Doc ID 1513609.1)

Last updated on OCTOBER 27, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Aug-2014***

Symptoms

When attempting to click on the create work request button,  the following error occurs.

ERROR

You have encountered an un-expected error. Please contact system administrator for assistance.

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.ArrayIndexOutOfBoundsException: 1
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3112)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:2909)
at _OA._jspService(_OA.java:228)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)

STEPS

The issue can be reproduced at will with the following steps:

1. Maintenance super User Responsibility
2. Nav: Work Requests -> Create work request
3. Receive the error.

 

 

Cause

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