Changing SHIP TO Address On The Order Header Creates APP-ONT-251280 Error (Doc ID 1513613.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

Per customer:
When changing or adding a new SHIP-TO address at the Order header the Multi-Currency enabled Price List reverts back to the functional currency of USD from the CAD currency already established on the order and displays an error message of APP-ONT-251280: You cannot change order currency because: One or more lines has calculate price flag of N or P. Reset.......
The business expects the order currency to NOT Change simply because the Ship to Address was changed on the order. This appears to be a bug or perhaps another setup issue. This is in PRODUCTION and we need a solution or at the minimum a plausible work-around.
the following error occurs.

ERROR
-----------------------
 APP-ONT-251280: You cannot change order currency because: One or more lines has calculate price flag of N or P. Reset the calculate price flags
before you attempt to change the currency.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create order with Multi-Currency Price list Base currency of USD.
Create and save order in CAD Currency.
2. Change the Ship to on the Order Header.
3. The Price List reverts to USD and displays the error noted.
This happens consistently.



Cause

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