My Oracle Support Banner

Field Service Map: Tasks Are Not Plotting On Map For A Territory (Doc ID 1513628.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On Field Service Map, Unable to plot technician's from some territories on a map.

EXPECTED BEHAVIOR
Expect all territories to be able to display technician's on the map.

STEPS
1. R) Field Service Manager -> Field Service Dispatcher -> Dispatch center.
2. From Menu -> select Tools -> Launch Map
3. Select Territory to display.
4. Select 'Plot eligible technicians'
5. Nothing is displayed.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.