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Customer Support Specialist: Error Occurs When Cancelling Saved Search on Advanced Search Page (Doc ID 1513683.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Search

When attempting to cancel a Saved Search on Advance Search page, the following error occurs.

Error
You have entered an unexpected error. Please contact System Administrator for assistance.

Steps to Reproduce

(R) Customer Support Specialist

On Agent Dashboard:
1.Click ‘Advanced Search’ link.
2.Enter a value to Customer Name field directly. Don’t use LOV window
3.Press ‘Enter’ key to make the Customer Name populated completely.
4.Hit Search.
5.Hit ‘Save Search As’
6.Don’t enter anything.
7.Hit ‘Cancel’



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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