Service Request Form: Too Many Warning Messages When Automatic Owner Assignment Fails to Find an Owner
Last updated on FEBRUARY 13, 2017
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On 12.1.3 - Service Request form:
When saving a new service request while auto owner assignment is enabled, and a resource cannot be found, these three messages appear to the user:
No Resources found. Please try again.
No Resources found. Please try again.
Automatic assignment API did not return a valid resource for this assignment. (API Name= CS_SERVICEREQUEST_PVT.vldt_sr_rec).
Three warning windows pop up, and users must click OK third times to close these windows.
Cause
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