Last updated on FEBRUARY 13, 2017
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On 12.1.3 - Service Request form:
When saving a new service request while auto owner assignment is enabled, and a resource cannot be found, these three messages appear to the user:
No Resources found. Please try again.
No Resources found. Please try again.
Automatic assignment API did not return a valid resource for this assignment. (API Name= CS_SERVICEREQUEST_PVT.vldt_sr_rec).
Three warning windows pop up, and users must click OK third times to close these windows.
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms