Customers Online issue: Value From Departments List of Values (LOV) Is Not Copied To Free Text Field Department (Doc ID 1513693.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

Attempting to create a new contact relationship and select a value from the department from the List of Values (LOV).

The application is not copying these values to the free text field for department.

The other job codes LOV are copying the value to the free text field for job by default.

Steps to Reproduce:
Responsibility:  Customers Tab
Navigation:  Customers > Search
Query the customer reproduced for a contact
The value from Department Code LOV has NOT been copied automatically
The value from Job Code LOV has been copied automatically

Cause

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