Service Request Form: Employee Number Empty After Creating Service Request
(Doc ID 1513804.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]Information in this document applies to any platform.
Symptoms
On 12.0.6.
After creating a service request for an employee by using the employee number, the employee number is empty when re-querying the service request.
This happens only if the employee has both an employment and benefit assignment in the Human Resources (HR) tables.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |