Service Request Form: Employee Number Empty After Creating Service Request
(Doc ID 1513804.1)
Last updated on MARCH 13, 2019
Applies to:Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
After creating a service request for an employee by using the employee number, the employee number is empty when re-querying the service request.
This happens only if the employee has both an employment and benefit assignment in the Human Resources (HR) tables.
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