Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]Information in this document applies to any platform.
Symptoms
On 12.0.6.
After creating a service request for an employee by using the employee number, the employee number is empty when requerying the service request.
This happens only if the employee has both an employment and benefit assignment in the Human Resources (HR) tables.
Cause
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