Service Request Form: Employee Number Empty After Creating Service Request

(Doc ID 1513804.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On 12.0.6.

After creating a service request for an employee by using the employee number, the employee number is empty when requerying the service request.

This happens only if the employee has both an employment and benefit assignment in the Human Resources (HR) tables.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms