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Service Contracts Search Form not Allowing Wildcard Search on Order Number Field (Doc ID 1513956.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Applications 12.1.3 :
Service Contract Search form and Authoring form does not allow Wildcard Search on Order Number field

Expected Behavior
Wild card search on order number should display results

Steps
The issue can be reproduced at will with the following steps.
1. Service Contracts Manager -> Launch Contracts
2.On Search form click More and enter order number% and tab out
3. Error: Please enter a valid Order Number
4. Open Authoring form. Click F11, enter order number% and enter Ctrl+F11. No response

Cause

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In this Document
Symptoms
Cause
Solution
References


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