Customers Workbench Issue: Default Country On Existing Customers Does Not Default (Doc ID 1513989.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

When creating a new Customer, the system defaults the country.
The system does not default the country for existing customers.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Standard
Search for an existing Customer Account number
Go To:  Create Account
No Default Country occurs
Go To:  Create Address
--> Default 'United Kingdom' occurs

Cause

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