Receipts Workbench Issue: Claims Application Not Populating Event_ID from Lockbox - Claim Row Pairs Do Not Have Event_Id Stamped (Doc ID 1513997.1)

Last updated on FEBRUARY 09, 2016

Applies to:

Oracle Receivables - Version 12 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

Receipt processed via Lockbox creates applications to an invoice as well as Trade Management Claim Investigation activity.
Create Accounting generates the accounting rows for for the receivables and unapplied cash items but not for claim investigation items.

The Unapplied pair of the Claims does not have the event_id populated leaving 1 unposted row in the ar_receivable_applications_all table.

All CLAIM row pairs are missing an Event_ID.

Cause

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