Service Request Form: Duplicate Task is Created Automatically When Changing Service Request Header Data
(Doc ID 1514030.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On 12.1.3:
Service Request form:
Duplicate Task (copy of existing task ) is created automatically after changing and saving a field on the Service Request Header .
Steps:
1. Create Service Request and task:
Enter the required fields and save to create a SR, then create a task (any Type) and save.
2. Now, click ‘New’() button to add new a task, but don’t input any data.
3. Now move the mouse to the Service Request header block and modify any SR header data (e.g.summary), and save.
4. click save again, a new task is created automatically as duplicate of the first task.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |