My Oracle Support Banner

Service Request Form: Duplicate Task is Created Automatically When Changing Service Request Header Data (Doc ID 1514030.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3:

Service Request form:

Duplicate Task (copy of existing task ) is created automatically after changing and saving a field on the Service Request Header .

Steps:

1. Create Service Request and task:
Enter the required fields and save to create a SR, then  create a task (any Type) and save.

2. Now, click ‘New’() button to add new a task, but don’t input any data.

3. Now move the mouse to the Service Request  header block and modify any SR header data (e.g.summary), and save.

4. click save again, a new task is created automatically as duplicate of the first task.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.