My Oracle Support Banner

DF.15992351 - Order Managment Provides The Wrong Details To Receivables When TAX_EXEMPT_FLAG = S (Doc ID 1514108.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Booking

ACTUAL BEHAVIOR
---------------
Finding that Order Management is populating TAX_EXEMPT_REASON_CODE and the
TAX_EXEMPT_NUMBER when the TAX_EXEMPT_FLAG = S (Standard).

OBSERVATION
-------------
When we release the hold and invoice them, they will get stuck in the ra_interface_lines_all
table since there tax handling flag or the tax_exempt_flag is 'S' and the tax_exempt_number
is not null. When the tax_exempt_flag is 'S' and the tax_exempt_number is not null, the
autoinvoice fails with this error.

The resolution for this is to null out the tax_exempt_number in the interface table and process
the autoinvoice. The Order lines screen does not allow us to remove the tax_exempt_number
for these lines before we push them to ra_interface_lines table since this field is grayed out in
order lines

EXPECTED BEHAVIOR
-----------------------
Expect datafix to remove the tax_exempt_number for all these order lines that have a
tax_handling or tax_exempt_flag as S will fix this issue.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Release Holds on Order and Continue with Invoiced.
3. Records are stuck in the ra_interface_lines_all table since there tax handling flag
    or the tax_exempt_flag is 'S' and the tax_exempt_number is not null.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully get past the stuck records.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.