DF.15992351 - Order Managment Provides The Wrong Details To Receivables When TAX_EXEMPT_FLAG = S

(Doc ID 1514108.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Booking

ACTUAL BEHAVIOR
---------------
Finding that Order Management is populating TAX_EXEMPT_REASON_CODE and the
TAX_EXEMPT_NUMBER when the TAX_EXEMPT_FLAG = S (Standard).

OBSERVATION
-------------
When we release the hold and invoice them, they will get stuck in the ra_interface_lines_all
table since there tax handling flag or the tax_exempt_flag is 'S' and the tax_exempt_number
is not null. When the tax_exempt_flag is 'S' and the tax_exempt_number is not null, the
autoinvoice fails with this error.

The resolution for this is to null out the tax_exempt_number in the interface table and process
the autoinvoice. The Order lines screen does not allow us to remove the tax_exempt_number
for these lines before we push them to ra_interface_lines table since this field is grayed out in
order lines

EXPECTED BEHAVIOR
-----------------------
Expect datafix to remove the tax_exempt_number for all these order lines that have a
tax_handling or tax_exempt_flag as S will fix this issue.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Release Holds on Order and Continue with Invoiced.
3. Records are stuck in the ra_interface_lines_all table since there tax handling flag
    or the tax_exempt_flag is 'S' and the tax_exempt_number is not null.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully get past the stuck records.

Cause

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