My Oracle Support Banner

Search Invoices In Order Tracker Gives No Records for one iStore User but works for Other users (Doc ID 1514163.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On version 12.1.2, Order Tracker

ACTUAL BEHAVIOR
---------------
The Search functionality is not working in "invoices" and "Track My orders" tab in iStore for one user

EXPECTED BEHAVIOR
-----------------------
Expect the search functionality to work

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iStore.
2. Search for invoices for last 90 days - nothing found.
3. Search for invoice ***** - nothing found.

BUSINESS IMPACT
-----------------------
Due to this issue, this user cannot find any invoices.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.