Depot Repair Error: "You Cannot Update Column Created_by_module" When Attempting To Book The Order

(Doc ID 1514279.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Jul-2014***

Symptoms

On : 12.1.3 version, Depot Setup

When attempting to book the order from depot repair module, the following error occurs:

ERROR
-----------------------
You cannot update column created_by_module.

Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP

ORA-00972: identifier is too long
ORA-06512: at APPS.ASO_UTILITYP_PVT, line 62
ORA-06512: at APPS.ASO_PARTY_INT, line 2586
ORA-06510: PL/SQL: unhandled user-defined exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with Depot Repair responsibility.
2. Create repair order > Book order



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms