Advanced Collections: Dunning Letters Being Sent To Customer With No Delinquent Invoices (Doc ID 1514475.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Dunning Letters Being Sent To Customer With No Delinquent Invoices or in other words Customer with no overdue balance is in 'Delinquent' status, causing blank dunning letters. 

Closed invoices are still appearing as delinquent. Invoice is closed but delinquency is not closed.

Cause

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